Writing a letter can be an effective way of raising your complaint if you are not sure who is the best person to talk to, or if you believe the organisation has to investigate what has happened. Letters can be emailed, faxed, or sent by post.

 

The letter should cover the following areas:

• Who you are and where you live.
• What happened, where, when and who was involved. Tell your story but be brief and stick to the facts.
• How you have been affected and how you are feeling as a result of what happened.
• Any questions you have, or requests for more information.
• What you would like to happen as a result of the letter.

 

You may like to send a copy to your advocate, a support person or someone else. For example, if you are unhappy with your hospital or disability respite care, you may want to copy the letter to your GP. If you are complaining about an individual health professional, you may want to send a copy to their professional body.

Often a letter is followed by a meeting to resolve the issues.

 

View an easy-to-use complaint form.