Freephone 0800 555 050
The Nationwide Health and Disability Advocacy Service is a free service that operates independently from all health and disability service providers and agencies. If you want to know more about your rights when using health or disability services, get questions answered, or talk through your options for making a complaint, we can help.
A free and
For the period 01 July 2019 - 30 June 2020, the service closed 2754 complaints – 79% of those were closed within 3 months and almost 100% in 6 months. 85% of the complaints closed during the year were resolved or withdrawn by the consumer/complainant. 93% of the people surveyed reported being satisfied with the advocacy resolution process.