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The Nationwide Health and Disability Advocacy Service is a free service that operates independently from all health and disability service providers and agencies. If you want to know more about your rights when using health or disability services, get questions answered, or talk through your options for making a complaint, we can help.
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For the period 01 July 2018 - 30 June 2019, the service closed 2644 complaints – 83% of those were closed within 3 months and almost 100% in 6 months. 88% of the complaints closed during the year were resolved or withdrawn by the consumer/complainant. 91% of the people surveyed reported being satisfied with the advocacy resolution process.