Freephone 0800 555 050
New Zealand has now moved back to Alert Level 2 in response to the COVID-19 pandemic.
If you have concerns about any COVID-19 symptoms you or others are experiencing – please contact Healthline (for free) on 0800 358 5453, or your doctor.
The Mental Health Foundation’s website on mental health and wellbeing during COVID-19 is also a helpful resource.
We understand that this is a time of concern for consumers and providers. In this pandemic and response to it, health and disability services are focused on continuing to provide safe services within the restrictions resulting from the Level 2 Alert. During this time our advocates will continue to work with you to ensure that concerns about health and disability services are responded to, while also being mindful of the pressures on providers during the COVID-19 pandemic emergency.
As advocates continue to work remotely our education services will be affected during the Alert Level 2 period. We will be able to provide education sessions by skype.
Our freephone service continues to operate between 8.30am and 4.30pm Monday to Friday.
Reviewed May 2020. This message will be regularly reviewed.
The Nationwide Health and Disability Advocacy Service is a free service that operates independently from all health and disability service providers and agencies. If you want to know more about your rights when using health or disability services, get questions answered, or talk through your options for making a complaint, we can help.
A free and
For the period 01 July 2018 - 30 June 2019, the service closed 2644 complaints – 83% of those were closed within 3 months and almost 100% in 6 months. 88% of the complaints closed during the year were resolved or withdrawn by the consumer/complainant. 91% of the people surveyed reported being satisfied with the advocacy resolution process.