Independent advocates from the Nationwide Health and Disability Advocacy Service are available to provide free education sessions that relate to the Code of Rights, the role of the Advocacy Service in supporting or guiding resolution between the parties, and the Health and Disability Commissioner’s functions.
These sessions may be provided to consumer or provider groups of five or more people. The list of the programmes available is set out below, but sessions can be tailored to best suit the needs of your group as well as the time available.
Consumer Education Sessions
The Code of Rights and the Advocacy Service.
Introduction to the Health and Disability Commissioner Act 1994, the Code of Health and Disability Services Consumers’ Rights and the Nationwide Health and Disability Advocacy Service.
The focus is on the ways consumers can feel safe to speak up and gain confidence to problem solve and self-advocate. It includes tips on how consumers can take their own actions to resolve a complaint. These ski/ls are also useful for resolving problems that are outside the jurisdiction of the HDC legislation.
This session is based around scenarios on a DVD showing ways consumers can speak up. It is acted by consumers with a learning impairment living in residential homes.
Consumers in residential homes
Building a “Rights safe” partnership
This session looks at consumers getting “best care” and providers promoting positive communication and problem-solving within their facility.