Nationwide Health & Disability Advocacy Service
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Advocacy Service Provider Education

Independent advocates from the Nationwide Health and Disability Advocacy Service are available to provide free education sessions that relate to the Code of Rights, the role of the Advocacy Service in supporting or guiding resolution between the parties, and the Health and Disability Commissioner’s functions.

 

These sessions may be provided to consumer or provider groups of five or more people. The list of the programmes available is set out below, but sessions can be tailored to best suit the needs of your group as well as the time available.

 

Education Sessions can be booked in groups to take place at your location or online via Skype/Zoom

Sessions at your location:

To discuss your needs and to make arrangements with the advocate in your area please telephone 0800 555 050 or email advocacy@advocacy.org.nz or contact your local advocate here.

Online sessions:

Complete the booking form here.

 

Provider Education Session Topics:

 

The Code of Rights and the Advocacy Service.

Introduction to the Health and Disability Commissioner Act 1994, the Code of Health and Disability Services Consumers’ Rights and the Nationwide Health and Disability Advocacy Service.

Suitable for:

Providers

 

Dealing effectively with complaints

Includes key elements for achieving resolution in a safe and positive way, plus tips for rebuilding relationships.

Suitable for:

Providers

 

Using complaints to improve service quality

Explores the benefits of linking complaints and quality improvement policies so that every complaint becomes an opportunity for learning and quality improvement.

Suitable for:

Providers

 

Open disclosure

Promoting the disclosing of full information to consumers, including to their legal guardians. Suitable for services needing to comply with the Health and Disability Sector Standards.

Suitable for:

Providers

 

Building a “Rights safe” partnership

This session looks at consumers getting “best care” and providers promoting positive communication and problem-solving within their facility.

Suitable for:

Providers

 

General Practitioners

Advocates from the Nationwide Health and Disability Advocacy Service are available to provide free education sessions for General Practices via Skype that relate to:

  • An Introduction to Advocacy and the Code of Health & Disability Consumers’ Rights
  • Managing Complaints
  • Open Disclosure
Suitable for:

All General Practitioner practices

 

 

Book an online Skype or Zoom Education Session

Advocates from the Nationwide Health and Disability Advocacy Service are available to provide free education sessions via Skype or Zoom for consumers and providers Monday to Friday between the hours of 8.30am and 3.30pm.

Choose the session/s you would like from those listed on the then complete and submit the booking form below. Upon receipt of your request an advocate will contact you to confirm your session. In the case of Zoom once your session is confirmed you will need to provide the Zoom meeting details to your advocate.

Complete the booking form:




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    Nationwide Health & Disability Advocacy Service
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    Nationwide Health & Disability Advocacy Service
    Nationwide Health & Disability Advocacy Service