Independent advocates from the Nationwide Health and Disability Advocacy Service are available to provide free education sessions that relate to the Code of Rights, the role of the Advocacy Service in supporting or guiding resolution between the parties, and the Health and Disability Commissioner’s functions.
These sessions may be provided to consumer or provider groups of five or more people. The list of the programmes available is set out below, but sessions can be tailored to best suit the needs of your group as well as the time available.
Provider Education Sessions
The Code of Rights and the Advocacy Service.
Introduction to the Health and Disability Commissioner Act 1994, the Code of Health and Disability Services Consumers’ Rights and the Nationwide Health and Disability Advocacy Service.
Dealing effectively with complaints
Includes key elements for achieving resolution in a safe and positive way, plus tips for rebuilding relationships.
Using complaints to improve service quality
Explores the benefits of linking complaints and quality improvement policies so that every complaint becomes an opportunity for learning and quality improvement.
Promoting the disclosing of full information to consumers, including to their legal guardians. Suitable for services needing to comply with the Health and Disability Sector Standards.
Building a “Rights safe” partnership
This session looks at consumers getting “best care” and providers promoting positive communication and problem-solving within their facility.
Advocates from the Nationwide Health and Disability Advocacy Service are available to provide free education sessions for General Practices via Skype that relate to:
- An Introduction to Advocacy and the Code of Health & Disability Consumers’ Rights
- Managing Complaints
- Open Disclosure
All General Practitioner practicesFIND OUT MORE HERE