If your complaint, or parts of the complaint, are not about the way a health or a disability service was provided, you may need to contact the organisation that deals with complaints about that provider. Contact details for some of these organisations are provided below.
- For information about complaints resolution services go to www.complaintline.org.nz.
- For general information on where to start, contact your local Citizens Advice Bureau. Contact details are on their website: www.cab.org.nz
- For free legal advice to get you started, contact The Community Law Centre: www.communitylaw.org.nz
ACC entitlements or services:
ACC
Phone 0800 650 222
www.acc.co.nz
Banking or insurance:
Banking Ombudsman
Phone 0800 261 801
www.bankomb.org.nz
Benefits or income:
Work and Income
Phone 0800 559 009
www.workandincome.govt.nz
Children’s rights:
Commissioner for Children
Phone 0800 22 44 53
www.occ.org.nz
Consumer rights:
Consumer Protection
Phone 0508 426 678
www.consumerprotection.govt.nz
Dentists and fees:
Dental Council
Phone 04 499 4820
www.dcnz.org.nz
Employment:
Employment NZ
Phone 0800 20 90 20
www.employment.govt.nz
Fair trading, competition, and consumer credit contracts:
The Commerce Commission
Phone 0800 94 3600
www.comcom.govt.nz
Housing, renting:
Tenancy Services
Phone 0800 836 262
www.tenancy.govt.nz
Health and Safety in the workplace:
WorkSafe NZ
Phone 0800 030 040
www.worksafe.govt.nz/worksafe
Human rights, race issues, discrimination:
Human Rights Commission
Phone 0800 496 877
www.hrc.co.nz
Immigration:
NZ Immigration
Phone 0508 558 855
www.newzealandnow.govt.nz
Lawyers:
Law Society
Phone 0800 261 801
www.lawsociety.org.nz
Medical fees:
Medical Council
Phone 0800 286 801
www.mcnz.org.nz
Personal health records:
The Privacy Commissioner
Phone 0800 803 909
www.privacy.org.nz
Police behaviour:
Independent Police Conduct Authority
Phone 0800 503 728
www.ipca.govt.nz
Public service or government agency:
Ombudsman
Phone 0800 802 602
www.ombudsman.parliament.nz