Nationwide Health & Disability Advocacy Service
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Complaints about other services

If your complaint, or parts of the complaint, are not about the way a health or a disability service was provided, you may need to contact the organisation that deals with complaints about that provider. Contact details for some of these organisations are provided below.

  • For information about complaints resolution services go to www.complaintline.org.nz.
  • For general information on where to start, contact your local Citizens Advice Bureau. Contact details are on their website: www.cab.org.nz
  • For free legal advice to get you started, contact The Community Law Centre: www.communitylaw.org.nz

 

ACC entitlements or services:

ACC
Phone 0800 650 222
www.acc.co.nz

 

Banking or insurance:

Banking Ombudsman
Phone 0800 261 801
www.bankomb.org.nz

 

Benefits or income:

Work and Income
Phone 0800 559 009
www.workandincome.govt.nz

 

Children’s rights:

Commissioner for Children
Phone 0800 22 44 53
www.occ.org.nz

 

Consumer rights:

Consumer Protection
Phone 0508 426 678
www.consumerprotection.govt.nz

 

Dentists and fees:

Dental Council
Phone 04 499 4820
www.dcnz.org.nz

 

Employment:

Employment NZ
Phone 0800 20 90 20
www.employment.govt.nz

 

Fair trading, competition, and consumer credit contracts:

The Commerce Commission
Phone 0800 94 3600
www.comcom.govt.nz

 

Housing, renting:

Tenancy Services
Phone 0800 836 262
www.tenancy.govt.nz

Health and Safety in the workplace:

WorkSafe NZ
Phone 0800 030 040
www.worksafe.govt.nz/worksafe

 

Human rights, race issues, discrimination:

Human Rights Commission
Phone 0800 496 877
www.hrc.co.nz

 

Immigration:

NZ Immigration
Phone 0508 558 855
www.newzealandnow.govt.nz

 

Lawyers:

Law Society
Phone 0800 261 801
www.lawsociety.org.nz

 

Medical fees:

Medical Council
Phone 0800 286 801
www.mcnz.org.nz

 

Personal health records:

The Privacy Commissioner
Phone 0800 803 909
www.privacy.org.nz

 

Police behaviour:

Independent Police Conduct Authority
Phone 0800 503 728
www.ipca.govt.nz

 

Public service or government agency:

Ombudsman
Phone 0800 802 602
www.ombudsman.parliament.nz

Remember, we are here to help.

Nationwide Health & Disability Advocacy Service
National Advocacy Trust
Nationwide Health & Disability Advocacy Service
Nationwide Health & Disability Advocacy Service