The consumer said a change in management had resulted in him not being able to access medication that he should be able to take when required, or get transport to local shops. He had attempted to address his concerns by speaking to management but felt his concerns had not been responded to appropriately.

A letter was sent to the provider outlining the consumer’s concerns and requesting an advocacy supported meeting. The meeting was attended by the residential service’s Regional Manager who agreed to provide staff with further training on medication self-assessment processes, initiate a system where residents would have access to the weekly transport plan, and arrange for the consumer to be reassessed with a view to developing a plan for him to move to supported independent living. The consumer said the provider’s response was “over and above” what he had expected. He considered that the agreed actions resolved his concerns and others would benefit from the changes.