While having his knee examined by a specialist the consumer said he had heard a tearing, crunching sound and his knee was now inflamed, more painful and his mobility more restricted. With the consumer’s agreement, the advocate wrote to the provider clearly setting out the concerns, what the consumer felt it would take to resolve those, and informing the provider that if he agreed to a meeting the consumer would be supported by the advocate.

Due to the specialist having been advised what the concerns were prior to the meeting he was able to provide the information the consumer required, and illustrate his explanation by using the consumer’s x-rays. The consumer was provided with referrals for an Orthopaedic consultation and MRI, and a letter for the GP suggesting further tests. The consumer was pleased with the result of the meeting.