0800 Call Centre and General Admin Duties – (Part-time Job Share)
We are seeking a person to work in our team in our Whanganui office. The focus of the role is responding to calls made to the National Advocacy 0800 number and providing general admin support.
The 0800 phone is manned from 8.00am to 6pm Monday to Friday. The regular hours of work will be 12 pm to 6 pm Monday to Friday, however applicants must have the flexibility to work full time to provide cover for sick, annual leave and for any unexpected absence or any other.
Callers to the 0800 number will be responded to in a respectful manner and provided with accurate and timely information. Admin duties include, loading enquiries in the advocacy data system, managing survey distribution and collation, maintaining spreadsheets on advocates’ visits to residential facilities and other general admin duties.
The person we employ, among other things, will demonstrate:
- A calm and professional approach with a sensitive telephone manner.
- The ability to multi-task including entering information as calls are being managed.
- The ability to work well as part of a team.
- Excellent written and oral communication skills.
- The ability to use information technology, including LiveChat, databases and word processing packages.
- A willingness to learn new skills and increase their knowledge.
- Flexibility to provide cover, including working up to 40 hours per week when required.
If this sounds like the position for you then send your CV with the names of three referees to email@example.com before 12 noon on Friday 30 September 2022.
If you would like a copy of the position description please email firstname.lastname@example.org to request.